Taking a Phone Message

This is an excellent clip to use for practicing taking phone messages. Notice that it is normal to speak a little more slowly when leaving a message.  ESL students would be wise to learn the NATO alphabet to help spell out names and addresses. For example: “My name is Kayla.That’s kilo-alpha-yankee-lima-alpha.” (Google “NATO alphabet” if you don’t know what I’m talking about. Other common words, such as “K as in kangaroo,” are acceptable too.) Don’t be embarrassed to ask someone to repeat a message. So many English words sound alike, English speakers do it all the time. And it’s also important to repeat the message back to the caller, to be sure you wrote down a name and phone number correctly.

1 thought on “Taking a Phone Message

  1. I like the helpful info you provide on your articles. I
    will bookmark your blog and check once more right here regularly.
    I’m slightly certain I will be told a lot of new stuff right
    right here! Best of luck for the next!

Leave a Reply to free home Cancel reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s