This is an excellent clip to use for practicing taking phone messages. Notice that it is normal to speak a little more slowly when leaving a message. ESL students would be wise to learn the NATO alphabet to help spell out names and addresses. For example: “My name is Kayla.That’s kilo-alpha-yankee-lima-alpha.” (Google “NATO alphabet” if you don’t know what I’m talking about. Other common words, such as “K as in kangaroo,” are acceptable too.) Don’t be embarrassed to ask someone to repeat a message. So many English words sound alike, English speakers do it all the time. And it’s also important to repeat the message back to the caller, to be sure you wrote down a name and phone number correctly.